Privacy Policy – Exchain

Privacy Policy

Exchain (the “Company” or “we”) are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use) sets out how we will process and use any Personal Data we collect from you, or that you provide to us, including cookies. Please read the following carefully to understand our views and practices regarding your personal data and how we will handle it. By visiting (the “Platform”), you indicate that you accept and consent to the terms and conditions set out in this Privacy Policy as amended from time to time.


Collection of Personal Data

  1. “Personal Data” means any information relating to an identified or identifiable natural person.
  2. We will collect and process the following Personal Data:
  3. Information about you that you give us by filling in forms on the Platform (including, but not limited to, joining our mailing list and/or submitting an application form to join our whitelist), by corresponding with us by phone, email or otherwise, or by using the functions provided on the Platform. For individual users, such information may include your legal name, alias, address, date of birth, e-mail address, phone number, electronic wallet public address, information contained in your passport, National ID and your personal trade history on the Platform. For corporate users, such information may include all of the foregoing in respect of your employees, directors, officers, shareholders and principals, and information contained in certificates of incorporation or formation.
  4. Information relating to of each of your visits to the Platform including the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform), the full Uniform Resource Locators (URL), page response times, download errors, length of visits to certain pages and methods used to browse away from the page.

Uses of Personal Data

  1. We use your Personal Data in the following ways:
    • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the services, information and updates that you request from us (including your participation in our activities or events);
    • To conduct the relevant Know Your Client checks, Anti-Money Laundering checks, and Combating of Financing of Terrorism checks;
    • To ensure that content on our Platform is presented in the most effective manner for you and for your device;
    • To administer our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; and
    • As part of our efforts to keep the Platform safe and secure.


  1. Cookies are small files that will be downloaded to your device with your consent. Our Platform uses cookies to distinguish you from other users of our Platform. By continuing to browse the Platform, you are agreeing to our use of cookies.
  2. We use and store certain essential cookies which are necessary for security and for the provision of information requested by yourself when you access the Platform, such as authentication cookies and user input cookies. We also use the following non-essential cookies:



Analytics cookies

These cookies enable us to collect and analyse information about how users access the Platform, including identifying a third party website which directed a user to our Platform.

Site performance cookies

These cookies enable us to enhance the operation of the Platform and the services offered.

Third party Advertising cookies

These cookies enable third parties to show you relevant advertisements when you access the Platform. We do not attempt to create profiles of users for the purposes of delivering advertising.

  1. Cookies may be erased when you exit the Platform or close the browser. Others are saved on your device for your next visit. You can delete all cookies on your computer and set your browser to prevent cookies from being placed by our Platform. However, please note that some functionalities may not work if you do so.

Disclosure of your Personal Data

  1. We have the right to share your Personal Data with:
    • Any member of our group, which means our affiliated companies;
    • Selected third parties including business partners, suppliers, and sub-contractors providing a search engine, data analytics, authorization, authentication, and hosting and storage services for the performance of any contract we enter into with them or you and for the improvement and optimization of our site;
    • To third parties in the event that (i) we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets and/or (ii) if the Company or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will be part of the assets transferred to such third party; and
    • If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or other agreements; or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Children’s Personal Data

  1. The Platform is only intended for use by persons of over 18 years of age. We will not knowingly collect or use the Personal Data of or from a child.
  2. If you are the parent or guardian of a child below the age of 13, you may contact our data protection officer regarding your concerns if you become aware that your child has provided us with his or her Personal Data.

Transfer of Personal Data

  1. Your Personal Data may be transferred to and stored in different jurisdictions and may also be processed by staff operating within the various countries who work for us or for one of our contractors.
  2. Where such staff members and contractors are not established in a jurisdiction ensuring a level of protection in accordance with the EU’s General Data Protection Regulations, we will take commercially reasonable steps to ensure that your Personal Data is handled securely and in accordance with this Privacy Policy and the applicable laws.

Retention of Personal Data

  1. We will only retain your Personal Data for as long as necessary for the purposes collected, as set out in paragraph 3 of this Privacy Policy, and for any legal, tax, or accounting requirements.
  2. To determine the appropriate retention period for the Personal Data we hold, we consider the amount, nature, and sensitivity of the Personal Data, the risk of harm from unauthorized use or disclosure of your Personal Data, the reasons why we handle your Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
  3. In some circumstances, such as the closing or termination of your Account, we may anonymize your Personal Data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Security measures

  1. We will implement appropriate technical and organizational security measures to ensure a level of security appropriate to the risks of accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to your Personal Data.
  2. The transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our site.
  3. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

Your rights

  1. Right of Access
    • You have the right to access your Personal Data which we have collected and use.
  2. Right to rectification
    • You have the right to require us to rectify any inaccurate Personal Data we hold about you.
    • You also have the right to have incomplete Personal Data we hold about you completed, by providing a supplementary statement to us.
  3. Right to restriction
    • You can restrict our processing of your Personal Data where:
      • You think we hold inaccurate Personal Data about you;
      • our handling of your Personal Data breaks the law, but you do not want us to delete it and request that we restrict our use of the Personal Data instead; and/or
      • we no longer need to process your Personal Data, but you want us to keep it for legal reasons.
    • Where you exercise your right to restrict us from using your Personal Data, we will only process your Personal Data with your consent, except for storage purposes and to handle legal claims. We will inform you before any restriction of processing is lifted.
  4. Right to data portability
    • You have the right to receive your Personal Data in a structured, standard machine-readable format and to send this to another organization controlling your Personal Data.
    • This right only applies to your Personal Data we are handling because you consented to us using it or because there is a contract in place between us.
  5. Right to erasure
    • You have the right to require us to erase your Personal Data which we are handling in the following circumstances:
      • Where we no longer need to use your Personal Data for the purposes for which they were collected;
      • Where we needed your consent to use your Personal Data, you have withdrawn your consent and there is no other lawful way we can continue to use your Personal Data;
      • When you object to our use of your Personal Data and we have no compelling reason to carry on using it;
      • If our use of your Personal Data has broken the law; and
      • When we must erase your Personal Data to comply with any applicable law.
  6. Right to object
    • You have the right to object to our handling of Personal Data as set out at paragraph 3 of this Privacy Policy, or for the purpose of direct marketing. We will stop upon your request unless we have compelling grounds as to why our use of your Personal Data should continue.

Third parties

Our site may, from time to time, contain links to and from the websites of third party networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for your access of these websites. Third parties may also use cookies which we have no control over. Please check their individual privacy policies for more information on how your personal data will be handled by these websites.

Changes to our privacy policy

Contact Information